IC-APPS Limited

Frequently Asked Questions (FAQ)

💼 What tasks can a Virtual Assistant help me with?

• Email management and filtering
• Scheduling appointments and calendar coordination
• Data entry and spreadsheet formatting
• Online research and reporting
• CRM updates and lead tracking
• Social media posting and monitoring
• Basic proofreading and transcription

🛠 What does IT Support cover?

Our IT Support team provides 1st Line and light 2nd Line services for everyday technical needs.

• Password resets and user access issues
• Email setup and troubleshooting (Outlook, Gmail)
• Printer connection and printing queue problems
• Basic desktop/laptop setup and software installation
• Antivirus checks and security software guidance
• Internet/Wi-Fi diagnostics

• Active Directory user management (create/disable users)
• Microsoft 365 admin support
• Troubleshooting login or access control issues
• Remote access help using TeamViewer or AnyDesk
• Basic batch script or software deployment support

📦 What's included in the Promo Offer?

• Up to 10 hours of Virtual Assistant or Support time
• Response within 1 business day
• Task tracking and updates from our team
• No contract — try our services risk-free

⏱ What is your Service Level Agreement (SLA)?

• Response Time: within 1 business day
• Turnaround: simple tasks within 48 hours
• Revisions: up to 2 included per task
• Support Hours: Monday to Friday, 9am–5pm (UK)

📍 Who is this promo ideal for?

• Small businesses needing admin help
• Startups requiring technical support
• Busy professionals who need reliable assistance